System Engineer

You have an excellent knowledge of Microsoft 365 and ITIL and are looking for your next professional challenge as an End User Computing System Engineer.

You will bridge the gap between complex technical incidents and user satisfaction within a small, expert team. This role focuses on advanced troubleshooting and evolving the Microsoft Cloud workplace infrastructure to ensure high system availability.

As a System Engineer, you will manage Level 3 support incidents, automate infrastructure maintenance, and empower users through training and improved service standards.

Join an expert End User Compute team managing a standardized environment of 1,700 machines. Help drive innovation using Microsoft Cloud tools while supporting a diverse user base in a collaborative, professional setting.

• Handle complex incidents escalated from Level 1 and Level 2 support.
• Perform root cause analysis using logs and crash dump data.
• Deploy automated patches and maintain device security compliance.
• Automate administrative tasks using Power Shell scripting.
• Draft technical procedures and share knowledge with support teams.
• Create training materials such as tip sheets and short recordings.
• Deliver training sessions to employees on productivity tools.

• Student or graduated of a Bachelor's or Master's degree in Computer Science or a related engineering field.
• Good knowledge of the ITIL framework.
• Basic knowledge of modern workplace technologies like Entra , Autopilot, and Intune.
• Excellent knowledge of Microsoft 365 and basic knowledge of endpoint security solutions.
• Advanced proficiency in English (C1).
• Clean criminal record.
• Responsible, goal oriented, stress tolerant, social.

• Good knowledge of French and/or German.
• Developed your own scripts in Power Shell for automation.
• Basic knowledge of Virtual Desktop Infrastructure (VDI).