Chief Architect

Chief Architect

• Full-time
• Department:
  Architecture
• Dept:
  Architecture
• Division:
  Engineering

Nexthink is the leader in digital employee experience (DEX) management software. The

company provides IT leaders with unprecedented insight allowing them to see, diagnose and

fix issues at scale impacting employees anywhere, with any application or network, before

employees notice the issue. As the first solution to allow IT to progress from reactive

problem solving to proactive optimization, Nexthink enables its more than 1,300 customers

to provide better digital experiences to more than 25 million employees. Dual

headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices

worldwide.

With over 20 years of product innovation, we're now in the most exciting chapter of our journey: becoming an AI-native company. The architecture decisions being made right now will define Nexthink's next decade. That's where you come in.

We're looking for a Cheif Architect to own the architectural direction of the Nexthink Platform. This is a hands-on, high-influence role, reporting directly to the CTO, and responsible for setting the vision, driving technical decisions, and shaping how AI, cloud, and data architecture come together across the product.

You'll lead a team of six senior architects based across Europe and work closely with Engineering, Product, and Executive leadership to define how Nexthink's platform evolves. Your technical depth, clear communication, and ability to earn trust across a strong, opinionated engineering organization will ensure success.

If you're the kind of architect who wants to be close to the work, have a clear point of view, and wants to build something that truly matters, this is the role for you.

Define and drive Nexthink's architecture roadmap, setting direction across scale, resilience, AI integration, and platform evolution

Be a hands-on contributor: own specific architectural domains personally and drive them through to production

Work closely with Product and Engineering leadership to align architecture decisions with the product roadmap and business objectives

Build a coherent, high-performing architecture team from a strong group of senior individual contributors, creating shared practices, architectural forums, and a culture of technical excellence

Communicate architectural vision clearly to technical and non-technical stakeholders, including the CEO and CPO

Evaluate emerging technologies, especially AI and machine learning infrastructure, and make principled decisions about what belongs in the platform and when

Serve as a technical authority across the organization, advising engineering teams on design decisions, patterns, and trade-offs

10+ years of hands-on software architecture experience in product-based engineering environments

A proven track record of designing and delivering large-scale, high-performance, cloud-native platforms to production

Deep expertise in cloud-native architecture, including microservices, distributed systems and high-volume data pipelines. AWS, Azure, or GCP experience is desirable, but we care about depth of thinking more than the specific cloud technology

Meaningful exposure to AI and Machine Learning in the last two years, whether through building, integrating or actively shaping architectural direction

Background in high-growth SaaS or product companies with a strong understanding of what it means to ship, scale, and iterate under real constraints

Experience at Director, Senior Director, or VP level, or as a Staff/Principal Architect with equivalent scope

You're fluent in both technical and business language, able to go deep on architecture in one conversation and discuss business impact in the next

A leader who influences through credibility rather than authority, earning trust by engaging in the details and communicating clearly

Comfortable with ambiguity and transformation, recognizing that Nexthink is evolving, and this role helps defines where it lands

Naturally hands-on, enjoying working through the hardest architectural problems and not only delegating them

Intentional about building strong relationships with your team, your peers in engineering and product, and with senior leadership

This role is based in Lausanne, Switzerland. We're looking for someone who is either already local or genuinely committed to relocating. Nexthink provides relocation support and has a strong presence in the Lausanne region. We've welcomed people from Zurich, across Switzerland, and from broader Europe, and we are happy to have that conversation openly.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all…