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L1 Support Technician — Frontline IT Helpdesk & SLA Focus
Job in
1001, Lausanne, Canton de Vaud, Switzerland
Listed on 2026-08-28
Listing for:
Ekkiden
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Ekkiden is seeking an L1 Support Technician to join our technical support team in Lausanne. You will be the first point of contact for client incidents, performing triage, basic diagnostics, and escalation as needed.
The role emphasizes structured troubleshooting, strong client communication, and adherence to SLAs in a fast-growing environment. The position is front-line, not a software engineer role, with opportunities to grow and work closely with engineering teams.
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