Key account manager

The Key Account Manager owns Alpha Lum’s relationship with selected strategic customers and serves as their primary business interface. The role ensures disciplined engagement—from contractual governance and information flow to project health and escalation—working closely with Alpha Lum’s project teams and key suppliers. The Key Account Manager keeps management informed, develops deep customer insight, and turns emerging needs into new business opportunities.

• Own and develop the relationship with assigned key customers, supported by a clear account strategy, customer-satisfaction priorities, and growth objectives.
• Act as Alpha Lum’s primary business interface and coordinate the contractual and commercial framework, including quotations, statements of work, contracts, purchase orders, and change requests.
• Establish effective customer governance and ensure that requirements, priorities, decisions, feedback, and commitments are captured, aligned, and communicated to the right stakeholders.
• Work with Alpha Lum project teams and key suppliers to maintain a consolidated view of project health, including milestones, deliverables, risks, quality, commercial status, and customer satisfaction.
• Act on the escalation path for customer or delivery issues, coordinating decisions, recovery actions, management support, and clear communication.
• Provide Alpha Lum’s management team with reporting on account status, customer sentiment, risks, escalations, required support, and account forecasts.
• Build a strong understanding of the customer’s organization, strategy, product roadmap, decision process, budgets, and emerging needs.
• Identify and qualify new business opportunities and help translate them into proposals, statements of work, and account-growth plans with Alpha Lum’s business and technical teams.

• Bachelor’s or Master’s degree in engineering or a related technical field. Experience in Optics or related field is a plus.
• 3–5 years of experience in key account management, technical account management, or a customer-facing project or program management role in a high-technology environment.
• Strong technical and commercial understanding, with the ability to translate complex customer needs and project status into clear actions and value propositions.
• Experience supporting proposals, commercial discussions, contract negotiations, and customer presentations.
• Excellent written and verbal communication and interpersonal skills, with professional fluency in English;
  French or another language is an advantage.
• Ability to influence and coordinate cross-functional teams and external partners without direct authority.
• Strong organization and prioritization skills, with the ability to coordinate multiple stakeholders and activities.
• Strong sense of ownership, with the ability to take initiative and work independently.
• Ability to remain effective and reliable under time constraints in a fast-moving industry, including in critical situations.
• Willingness and ability to travel internationally approximately 30-40 % of the time.

Alpha Lum develops advanced optical solutions that redefine technological innovation in the field or AR/VR/MR. Combining deep expertise in optics, electronics, software, and AI, we create next-generation systems that deliver outstanding performance and efficiency, from early prototypes to scalable products in cutting‑edge displays and smart sensing. Our integrated approach accelerates development and drives innovation across hardware and software. Backed by a strong track record in industrializing complex optical technologies, Alpha Lum empowers customers to build smaller, faster, and smarter devices.

We’re a small, highly collaborative team working in a dynamic, multicultural environment where teamwork and shared responsibility are at the core of what we do. We embrace flexibility and modern ways of working, and we’re dedicated to creating a culture that supports personal and professional growth — making Alpha Lum a great place to learn, contribute, and grow your career.