Platform Software Engineer

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees.

Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

At Nexthink, we provide our customers with class‑leading products to enable continuous improvement of employee experience. We deliver unparalleled visibility across all environments so IT teams can consistently see, diagnose, and fix digital workplace issues. The 50+ Product Engineering teams that develop our products and services rely on Nexthink's Technical Platform group to provide platforms, tools and services that would ease their daily work and improve developer productivity and experience.

We are looking for a passionate and innovative professional that is keen to join our Engineering Productivity team, which is part of the Technical Platform Engineering group! The Engineering Productivity team provides an internal development platform comprised of tools and services that the developers use on a daily basis. Their mission is to enable our Product Engineering organization to develop and build the Nexthink product.

Join a small team of diverse and experienced engineers that have full ownership of their domains, right from the requirements gathering and design phase, all the way through implementation, validation, and deployment. You will work closely with Product Engineering, Security and Architecture teams to understand developer needs, design and implement solutions, and promote them for adoption and usage. You will be part of a group that carves out our golden CI/CD path and works together to build a world‑class internal developer platform with modern technologies and best practices.

• Providing the necessary tools for daily development of the product, integration with cloud platforms and helping developers manage their build system and CI/CD pipelines.
• Responsible for setting up and maintaining parts of the development tools (e.g., Jenkins, Artifactory, Git Hub).
• Develop internal self‑service tools and platforms that are used by the Nexthink developers in their daily work.
• Own the required technical work for different projects, from concept to production, including proposal, discussion and execution.
• Engage with Nexthink's developers to build relationships, identify potential areas for improvement and help drive the adoption of the team's platforms.
• Document solutions built by the team and organize workshops and trainings to spread knowledge to the development teams.
• Detect, diagnose and fix deployment incidents in development and production environments, finding solutions to achieve required service levels.

• University degree in Computer Science or equivalent practical experience.
• Minimum 5 years of experience as a Software Engineer, Dev Ops Engineer, Platform Engineer or Site Reliability Engineer with knowledge of best practice in professional software development.
• Experience developing automated CI/CD pipelines.
• Experience with defining guidelines for usage of different CI/CD tools (e.g., Git Hub, Jenkins).
• Experience building self‑service internal development platforms.
• Experience in developing platform‑as‑a‑service solutions.
• Experience working with Kubernetes.
• Experience operating services on Linux systems and container technologies (e.g., Docker).
• Experience with cloud‑based platforms (e.g., AWS) and infrastructure‑as‑code (e.g., Terraform).
• Experience with monitoring solutions (e.g., Datadog).
• Experience with programming languages such as Go, Python, Type Script, JavaScript, and/or Bash.
• Comfortable operating and managing production systems, solving issues, striking the right balance between urgency and methodology.
• Very good problem‑solving skills, open‑mind…