Senior AI Engineer

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees.

Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees.

Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Are you passionate about AI and eager to drive innovation in a fast-paced, impact-driven environment? Do you have experience developing AI-powered applications and enjoy mentoring others? If so, we invite you to join Nexthink as an Senior AI Engineer!

As a senior member of the AI team, you will prototype, mature, and ship AI-powered capabilities into Nexthink’s cloud platform. You will lead architectural decisions, establish best practices, and ensure AI systems are scalable, observable, and production-grade.

AI Engineering & Architecture

• Design, develop, and operate production-grade AI/ML systems, including LLM-powered applications, NLP models, RAG pipelines, and multi-agent systems
• Make key architectural decisions across model selection, training strategies, fine-tuning, retrieval mechanisms, orchestration layers, and infrastructure
• Integrate external AI services (e.g., LLM providers) into Nexthink’s cloud platform
• Solve engineering challenges related to data collection, retrieval, evaluation, inference, latency, and cost optimization

AI Done Right – Evaluation & Quality

• Define robust online and offline evaluation frameworks and success metrics
• Instrument dashboards and monitoring systems to track quality and detect regressions in production
• Design automated evaluation pipelines for prompts, embeddings, models, and agent workflows
• Ensure observability and reliability of AI systems at scale

MLOps & Cloud Engineering

• Implement and maintain reproducible ML pipelines and CI/CD workflows for AI components
• Manage deployment, monitoring, and lifecycle of models and AI artifacts in production
• Optimize systems for scalability, performance, throughput, and cost
• Work with AWS (or equivalent cloud platforms), Docker, and orchestration frameworks (Kubernetes/ECS)

Product & Cross-Functional Collaboration

• Collaborate closely with product managers, designers, software engineers, and data scientists
• Translate ambiguous product requirements into incremental, testable engineering plans
• Proactively propose new AI capabilities based on user insights and technology advancements
• Communicate complex AI concepts clearly to both technical and non-technical stakeholders

Leadership & Mentorship

• Mentor and coach junior AI engineers in production best practices
• Establish engineering standards and AI best practices within the team
• Foster a culture of experimentation, learning, and knowledge sharing

• Bsc/Master’s degree in Computer Science, Machine Learning, Data Science, or a related field.
• 5+ years of professional software engineering experience, including shipping and operating cloud services in production
• Hands-on experience in LLM-powered production applications or ML/NLP applications.
• Strong proficiency in Python and AI frameworks
• Strong understanding of machine learning fundamentals (supervised/unsupervised learning, optimization, model evaluation).
• Solid understanding of machine learning…