Client Support Coordinator

Position: Client Support Coordinator at BDC
Location: Laval (administrative region)

Enhance your career with BDC as a Client Support Coordinator in a hybrid work model. Deliver exceptional administrative support to entrepreneurs across Canada and streamline client inquiries.

In this key position within BDC's Virtual Business Centre, you will provide top-notch client service, handle administrative tasks, and maintain comprehensive documentation.

Your role is essential in supporting the growth of small and medium-sized businesses while ensuring high-quality service delivery across virtual teams.

Key Responsibilities:

• Respond to client inquiries efficiently and professionally

• Manage administrative tasks through a queue management system

• Maintain accurate client documentation and follow-ups

• Collaborate effectively within a virtual team

• Adapt to ongoing changes in policies and procedures

Requirements:

• College diploma in Office Administration or bachelor’s degree in Business Administration

• Minimum of 3 years’ experience in an administrative role

• Bilingual in French and English, both written and spoken

• Proficient in Microsoft Office Suite

• Ability to thrive in a fast-paced, hybrid work environment

Leverage your administrative expertise to help support BDC’s mission of empowering Canadian businesses.