Bilingual Service Coordinator

Coordinate bilingual customer service in Laval, Quebec, using French and English communication, dispatching, scheduling, and work order administration. Support customers and technicians efficiently.
Convergint seeks a Bilingual Service Coordinator for its Laval team. You will manage incoming calls, coordinate technicians, subcontractors, and customers, and maintain service information. The work includes iCare, Spectrum, and IPlan administration, invoicing, reporting, and customer follow-up.

Key Responsibilities:

Handle, dispatch, track, schedule, and update incoming service calls
Create and maintain iCare work orders for planned service
Coordinate technicians, subcontractors, customers, and technical specialists
Complete weekly invoicing, timesheets, reconciliation, and service reports
Maintain customer databases and administer satisfaction follow-up procedures
Requirements:
Diploma or certificate in Business Administration, or related office experience
At least one year of call center, dispatch, customer service, or administrative experience
Proficiency in Microsoft Outlook, Excel, and Word
Basic knowledge of accounts receivable, accounts payable, purchase orders, and work orders
Strong organization, communication, flexibility, and attention to detail
Apply bilingual communication, service coordination, dispatching, and administrative accuracy while supporting Convergint customers and service teams in Laval.