Account Executive; Bilingual

Position: Account Executive (Bilingual
Holman is seeking a
** bilingual
* * Account Executive out of our
** Laval
* * Location.
* Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.
* Proactively identify areas of opportunity for client by monitoring trends, data, etc.
* Manage client relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standards
* Take ultimate ownership of client relationships, understanding their strategic priorities and how our fleet services impact their organization.
* Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards.
* Work cohesively with Client Administrators, teammates, and internal contacts to create a consistent and customer-friendly environment.
* Proactively engage with clients to influence decision-making processes through strategic recommendations and creative solutions.
* Properly manage customer service escalations from intake through resolution, ensuring thorough tracking, follow-up and client satisfaction.
* Identify and propose process improvements to enhance efficiency and effectiveness within company workflows and operations.
* Understand client data, assist in reporting development, and monitor key performance indicators (KPIs) to track client success and identify improvement opportunities.
* Provide strategic solutions and recommendations to address client challenges and optimize service delivery, partnering with internal subject matter experts (SMEs) as deemed required.
* Maintain proactive communication with clients, providing regular updates on open items and addressing client concerns promptly.
* Demonstrate a comprehensive understanding of company products, services, and offerings to effectively support client needs and initiatives.
* manage relationships with large and complex clients, ensuring high levels of satisfaction and retention.
* Occasionally travel to client sites or industry events as required to support client relationships and business objectives.
* Perform all other duties and special projects as assigned
* Bachelor’s degree in Business Administration, Communications, or equivalent work experience required
* Additional education, certifications, or experience are favorable
* Proficient in various desktop tools including Microsoft Office programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.), with a strong emphasis on Excel skills
* Familiarity with virtual office technology and equipment such as Zoom, Microsoft Teams, and other collaboration tools is preferred
* 2+ years Account Management or Customer Relationship Management experience required.
* Proven track record in reviewing and improving processes, methods, and tools to enhance efficiency, accuracy, and security
* Proficiency in a technical or functional area; knowledge of work processes and tools generally pertains to the candidate's own area of responsibility or department
* Proactive, organized approach to multitasking and prioritization
* Effectively manages time and consistently meets deadlines with some guidance from leadership
* Demonstrates accuracy, thoroughness, and effectiveness within their work
* Demonstrates attention to detail and commitment to delivering quality products and communications
* Adjusts quickly to new or changing assignments, processes and people
* Displays professionalism and remains composed when faced with challenges
* Learns from experience; modifies behavior to be more effective
* Recognizes one’s own strengths and opportunities for growth
* Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion
* Applies basic knowledge of theories, practices and procedures to complete assigned work
* Decisions are guided by policies, procedures and business plan; receives some guidance and oversight from manager
* Business acumen and strong desire to understand clients’ businesses and needs.
* Must possess strong interest in learning new technologies, concepts and best practices to aid in developing…