911 Dispatcher

STATUS: Possibility of permanent and temporary positions

JOB POSTING NUMBER: 563

POSTING PERIOD: Currently ongoing

SALARY: Class 6 – from $51,173 to $78,728 / year - We recognize years of experience directly related to the position for salary placement.

SCHEDULE: 33.75 hours per week, rotating

WORK MODE: In-person

The challenges that await you

Do you love the adrenaline rush?

Can you manage your stress and emotions under pressure?

Does unpredictability stimulate you?

We have the job you are looking for!

You receive and process urgent calls from the public in a way that ensures appropriate interventions are carried out to ensure the safety of the population of the third largest city in Quebec. You operate a computer system to receive and transmit various messages. You route information, messages, and directives to the relevant Service units or organizations.

The ideal profile for us

• Hold a high school diploma (DES) or a college studies certificate (AEC) as a Dispatcher in emergency call centers (asset);
• Have two (2) years of experience in a communications center (9-1-1, airport, alarm company, etc.), a call center, or in another relevant field;
• Be available to work rotating shifts during the day, evening, and night, on weekends, throughout the year;
• Have no criminal record related to the job;
• Very good command of French and English (written and spoken);
• Comfortable with computer tools and data entry.

The selection process includes various steps such as:

• A psychometric assessment;
• An online practical exercise;
• Oral English test;
• An interview;
• Pre-employment checks including a security clearance.

Skills

• Interpersonal communications
• Analytical ability
• Customer orientation
• Problem-solving
• Ability to work in a team
• Action-oriented
• Stress resistance
• Active listening

The benefits of being part of our team

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working in a fun environment.

For this position, we offer competitive working conditions:

• Full-time permanent and temporary position;
• Possibility to accumulate overtime;
• Rotation bonus (evening and night);
• Possibility of a career plan;
• Collective insurance and other competitive benefits upon permanent employment;
• Employer-paid training (initial training of 4 weeks full-time during the day);
• Workplace easily accessible with free parking;
• Employee assistance program (EAP);
• Priority access to a CPE daycare.

Only those who meet the requirements will be contacted.

The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, people from visible and ethnic minorities, Indigenous peoples, and persons with disabilities to apply.

If you need special accommodations to participate in the selection process, please let us know as soon as you are invited.