Customer Experience Associate, part time North Shore Gatinea

Description

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and provide excellent customer experience? If so, apply for the position of a Customer Experience Associate and help us delight customers while advising on banking solutions.

• Process financial transactions such as deposits, withdrawals, and bill payments following standardized procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend tailored banking solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner.
• Connect personally with customers to advise them on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting teamwork and engaging in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed about routine activities.
• Deliver quality customer experiences and suggest operational improvements to achieve excellence.

• High school diploma and/or 1+ year of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills for a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• A go‑getter who can exercise initiative and maintain accuracy and attention to detail amid changing priorities.
• A dynamic communicator with established customer‑experience skills who can connect, verbally and in writing, with diverse audiences in a calm, courteous, and effective manner.

Our Total Rewards package includes a base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.