Bilingual Customer Service Representative

Elevate your career with a full-time Bilingual Customer Service and Logistics Representative role in Laval. Join a global leader in cement distribution and enhance your customer service skills.

This full-time position offers the chance to become part of a dedicated team. You will engage in processing orders for delivery, providing customers with real-time order tracking, and addressing any complaints. With the opportunity for extension or permanent hire, this role is ideal for those seeking job security and a collaborative work environment.

Key Responsibilities:

• Process orders efficiently for pickup and delivery

• Communicate with carriers for real-time updates

• Manage daily calls while building client relationships

• Address customer and carrier complaints swiftly

• Monitor carrier performance for optimization

Requirements:

• 1 to 3 years in customer service or call center

• Proficiency in SAP software essential

• Bilingual in French and English required

• Strong problem-solving abilities

• Effective time management and teamwork skills

Leverage your bilingual skills and customer service experience to thrive in a supportive role.
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