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Job Description & How to Apply Below
Shape customer relationships at Affirm as a Lead Advocate for Customer Solutions. Utilize your leadership skills to enhance complaint resolution and improve overall service quality in a remote role.
In this strategic position, you'll manage the Customer Advocacy team while ensuring that complex customer complaints are resolved efficiently.
Your role will involve owning key operational components, fostering a high-performing team, and enhancing collaboration across various departments. By championing customer insights, you will drive important improvements and support Affirm's vision of transparent credit solutions.
Key Responsibilities:
• Directly oversee Customer Advocacy Associates' performance
• Resolve highly escalated customer issues effectively
• Manage quality assurance and external vendor interactions
• Implement scalable operational improvements
• Monitor complaint trends and identify areas for growth
Requirements:
• Minimum of 5 years managing teams in customer service
• At least 3 years in customer support or complaints
• Experience with external vendor management
• Strong judgment and issue resolution skills
• Exceptional communication and analytical abilities
Leverage your expertise to deliver impactful customer solutions at Affirm.
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