Customer Care Advocate at Zenith American

Become a Customer Care Advocate with Zenith American, providing vital support to participants and providers. This role is centered on customer service regarding eligibility and claims.

As a Customer Care Advocate, you will offer exceptional assistance to union locals and participants regarding benefits and claims status. Your expertise will be essential in responding to inquiries, updating records, and resolving complex issues. You’ll maintain a strong understanding of assigned plans while ensuring customer satisfaction through various communication methods.

Key Responsibilities:

• Provide diligent customer support via phone and written channels

• Document all customer interactions and necessary actions

• Update and maintain participant files as required

• Initiate claims adjustments and follow through on requests

• Research and resolve technical issues as they arise

Requirements:

• High school diploma or GED

• Minimum six months of customer service experience

• Strong communication skills, verbal and written

• Proficient in MS Office and detail-oriented

• Ability to analyze and interpret benefit plans

Contribute to customer satisfaction and fulfillment of needs through dedicated service in this essential role.
#J-18808-Ljbffr