USC as Patient Access Liaison

Position: Join USC as Patient Access Liaison I
Support USC Health Sciences as a dedicated Patient Access Liaison I, ensuring smooth communication and high-quality customer interactions. This active role includes call management and appointment scheduling.

As a Patient Access Liaison I, you will engage with patients and staff through various communication platforms. The importance of achieving first call resolution and upholding USC/Keck service standards will be your focus.

This role offers an opportunity to improve your healthcare customer service skills in a dynamic environment.

Key Responsibilities:

• Screen and direct calls using a call management system

• Confirm follow-up medical appointments effectively

• Assist in disseminating messages to medical personnel

• Adhere to HIPAA and operational protocols in communications

• Contribute positively as a team member

Requirements:

• High school diploma or equivalent

• 1-2 years' experience in customer service, especially in healthcare

• Excellent interpersonal communication skills

• Ability to manage multiple tasks simultaneously

• Preferred bilingual in Spanish or Chinese

Elevate patient access experiences at USC through exceptional customer service and communication.
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