Spécialiste de l'implémentation - Service | Service Onboarding Specialist

About this position

Service Onboarding Specialist

We're looking for a proactive and detail-oriented Service Onboarding Specialist to lead new customer onboarding from kickoff through successful deployment. You'll configure complex platform integrations, manage onboarding workflows, and ensure every dealership customer experiences a smooth transition onto our Matador Service platform.

• Lead new customer onboarding from kickoff through successful deployment, ensuring projects stay on schedule and exceed expectations.
• Configure dealership service department workflows, AI automations, messaging sequences, and CRM integrations tailored to each client’s unique needs.
• Review and analyze customer requirements to align platform configurations with dealership service processes and business objectives.
• Validate all platform configurations through comprehensive testing and quality assurance prior to launch.
• Troubleshoot onboarding issues and collaborate with Engineering teams when technical assistance is required.
• Create, deploy, and maintain automations, campaigns, and AI workflows to optimize customer operations.
• Monitor onboarding progress, proactively identify roadblocks, and implement solutions to keep projects on track.
• Train dealership personnel on Matador Service functionality, best practices, and day-to-day operations.
• Provide post-launch support and guidance to ensure customer confidence and foster long-term success.
• Maintain accurate and organized documentation of customer configurations, processes, and onboarding milestones.
• Collaborate with Customer Success, Engineering, Product, and Sales teams to continuously improve onboarding processes.
• Identify opportunities for platform improvements, process optimization, and internal documentation enhancements to improve scalability.

• 2+ years in customer onboarding, implementation, project management, or customer success roles.
• Experience working with CRM systems, software implementations, or SaaS platforms is preferred.
• Experience in the automotive dealership industry is considered an asset.

• Excellent communication and customer relationship skills with the ability to explain complex concepts clearly to non-technical users.
• Strong troubleshooting and problem-solving abilities with a proactive approach to identifying and addressing challenges.
• Ability to manage multiple onboarding projects simultaneously while maintaining attention to detail.
• Technical aptitude with the ability to learn new systems quickly.
• Strong organizational and project management skills.
• Detail‑oriented with excellent time‑management abilities.
• Self‑motivated, proactive, and able to work independently while collaborating effectively across teams.

Développement de carrière :
Acquérir des compétences précieuses en réussite client, en implémentation technique et en flux de travail IA à mesure que l'entreprise se développe. Impact direct :
Façonner la façon dont les clients expérimentent notre plateforme et contribuer à leur succès dès le premier jour. Environnement collaboratif :
Travailler avec une équipe talentueuse et passionnée dans tous les domaines de la réussite client, de l'ingénierie, des produits et des ventes. Flexibilité hybride :
Profitez d'un bon équilibre travail‑vie personnelle et d'arrangements de travail flexibles. Industrie innovante :
Faites partie d'une équipe avant-gardiste qui révolutionne les opérations des concessionnaires avec des solutions propulsées par l'IA. Rémunération :
Salaire concurrentiel, assurance collective, prestation de bien‑être, épargne‑retraite et service de navette depuis les stations de métro Côte‑Vertu et Montmorency.

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