Bilingual Customer Service Representative

Location: Laval, Quebec – 100% in office

Hours: Monday – Friday 8:30am – 5:00pm (½ hour lunch)

Salary: up to $76K

• Not a call center - no queue
• BONUS programs – strong incentive plans (annual and quarterly) paid out quarterly
• Benefits starting from day one:
• Structured Retirement Savings Plan:
  The Company will match your contributions up to a certain percentage.
• Scholarship Program
• Training & Development
  - Access to multiple learning platforms (online, in person, 3rd party training institutions)
• Community Relations
  - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
• Generous Vacation allotment
• Employee Assistance Program
• Tuition Reimbursement
• Access to multiple learning platforms
• Educational Assistance Program
• Fitness Reimbursement Programs
• Beautiful & Bright new offices
• Professional working environment
• People focused organization
• Opportunity for growth
• Dynamic Team

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.

• Bilingual French and English
• 5+ years of Customer Service experience) Product order management Preferably in a manufacturing environment.
• Post-secondary education in business management or equivalent field of study preferred.
• JDE or other mainline ERP such as SAP.