Junior Customer Success Representative at LGM

Become part of LGM's team as a Junior Customer Success Representative, focusing on delivering exceptional client service and administrative support. Enjoy a position that ensures a high-quality customer experience.

This entry-level role is perfect for those keen on enhancing their customer service skills in a fast-paced environment. You'll handle straightforward inquiries and promote the use of self-service tools while developing your knowledge of LGM’s products. Your contributions will help us achieve service goals and improve customer satisfaction.

Key Responsibilities:

• Provide professional support through various channels

• Handle routine inquiries using standard processes

• Assist with account and user management requests

• Accurately document customer interactions in systems

• Share observations to enhance the customer journey

Requirements:

• Fluent in both French and English

• Minimum 1 year of customer service experience

• Strong communication abilities

• Proficient in Microsoft Office Suite

• Excellent attention to detail

Contribute to a positive customer experience at LGM while advancing your career in a dynamic setting.