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Field Service Advisor
Job Description & How to Apply Below
Join Rivian as a Field Service Advisor to deliver an unparalleled customer experience. Your technical acumen and dedication to service excellence will be key to supporting our operations.
As part of a dedicated team at Rivian, you will take charge of customer interactions and service inquiries at our service center. This role requires a resourceful leader who excels at communication and can facilitate smooth operations among various departments. Your passion for adventure and problem-solving will greatly enhance our customer service levels.
Key Responsibilities:
• Support training and coordination within the service team
• Maintain high-quality relationships with internal departments
• Respond to customer inquiries with thoughtful solutions
• Analyze service lapses affecting customer satisfaction
• Administer warranty repairs according to guidelines
Requirements:
• Minimum 3-4 years in customer service
• Strong team leadership experience preferred
• Excellent organizational and time management skills
• Positive attitude with the ability to multitask
• Must be available for a 40-hour workweek
Utilize your customer service skills to contribute to Rivian’s mission as a Field Service Advisor.
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