Bilingual Customer Service Representative

## Bilingual Customer Service Representative Apply:
Remote:
New Brunswick, Remote:
Newfoundland and Labrador:
Prince Edward Island:
Nova Scotia:
Ontario, Canada:
Full time:
Posted Yesterday:
R-269499
** Position Type:
** Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership.

Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
*
* Start Date:

January 18, 2027
** As a
** Bilingual Customer Service Representative
** in our federal contact center, you will provide support and service to our providers and members where you will have the opportunity to effectively problem solve and contribute positively to a team environment.  Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible.
Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the whole company.  
** What’s in it for you?
** What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.
** We offer:
*** Monday to Friday shifts ending at 10 pm AT / No overnights / No weekends!
* We offer an extensive virtual paid training program, ensuring you are prepared to hit the floor and take calls.
* Permanent full-time position with opportunity to grow in a well-established organization.
* Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options.
* Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
* 100% employer-matched Defined Contribution Pension Plan
* Annual Incentive Bonus which recognizes your contribution to our success.
* In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
* An organization where we encourage personal learning and growth with opportunities for career development.  
** What you need to succeed:
*** The ability to work varying shifts between 7am - 10pm Monday to Friday
* You like helping people – this is non-negotiable;
* You are a good communicator – through email and phone, you are clear, concise and friendly;
* Whatever it takes attitude, you like a new challenge every day;
* You have training and education and/or relevant working experience in customer service or health and at least a high school diploma;
* Ensure you are able to concentrate, have high attention to detail and sit while using a computer and on a head-set for prolonged periods of time
* Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in…