Head of Customer Success
Job in
Laval, Province de Québec, H0A, Canada
Listed on 2026-10-18
Listing for:
Agilus Consulting Group
Full Time
position Listed on 2026-10-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
We're seeking an experienced customer success leader to build and scale a high-performing post-sales team. This is a hands-on leadership role for someone who enjoys developing strategy, leading teams, driving customer retention and growth, and partnering closely with key enterprise clients.
What's in it for you $150000.00 - $160000.00 annually
Location:
Remote, Canada (GTA or Quebec preferred)
Performance-based bonus
Comprehensive health, dental, and life insurance benefits
Group RRSP program
Three weeks vacation
Opportunities for travel, industry events, and team collaboration
Responsibilities Lead the end-to-end customer lifecycle, including onboarding, adoption, retention, renewals, and account growth.
Build and optimize scalable customer success programs, processes, and playbooks to support long-term growth.
Develop a customer success model that balances strategic account management with efficient digital and self-service engagement.
Partner with key customers to strengthen relationships, increase product adoption, and support renewal and expansion opportunities.
Hire, coach, and mentor a growing team while collaborating cross-functionally with Sales, Product, Marketing, and Operations.
Requirements 7+ years of leadership experience within Customer Success, Account Management, or a related post-sales function, ideally in B2B SaaS.
Proven success building or transforming customer-facing teams, processes, and operating models.
Strong commercial acumen with experience driving renewals, retention, revenue growth, and customer expansion.
Skilled at using customer data, adoption metrics, and health indicators to inform strategy and decision-making.
Hands-on leadership style with the ability to influence executives, support enterprise clients, and thrive in a fast-paced environment.
This posting is for an active opening.
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