Client Success Specialist

For many people, calling us is the first time anyone has explained the Disability Tax Credit in plain language. As a Client Success Specialist, you are that voice. You turn a confusing process into a clear next step, and you get to hear what it means to the families you help when good news arrives.

• Be the first person new clients talk to, and make it a good first impression
• Turn questions about the Disability Tax Credit into clear, simple next steps
• Build real relationships with clients and stay with them until their file is done
• Share in the good news with clients when it comes
• Work closely with our tax and medical teams so every client is looked after

• Experience in customer service, client care, or any role where people come first
• A warm, confident phone manner, and patience with clients who are stressed or unwell
• Clear written English;
  French is an asset
• Comfort with everyday software, email and video calls
• Care with personal and medical information
• A quiet place to work, a reliable internet connection, and eligibility to work in Canada