Laura Customer Service Representative

Support Laura and Melanie Lyne customers through phone, email, and live chat while delivering accurate, responsive service across multiple channels.

Reporting to the Manager of Customer Care, this Customer Service Representative maintains satisfaction for Laura and Melanie Lyne customers. The position handles inquiries about shopping, orders, shipping, returns, promotions, and products. Strong communication, empathy, and problem-solving skills support professional resolutions.

• Manage phone calls, emails, and live chat simultaneously
• Resolve customer concerns professionally and efficiently
• Answer questions about orders, returns, shipping, and promotions
• Investigate complaints and identify potential service gaps
• Document inquiries, interactions, and resolutions in case systems

• One year of customer service or call centre experience preferred
• Previous retail experience considered an asset
• Availability for full-time weekdays, evenings, and weekends
• Strong communication, organizational, and problem-solving skills
• Proficiency navigating multiple computer systems efficiently

Bring empathy, communication, and problem-solving skills to customer care supporting Laura and Melanie Lyne shoppers across every channel.