Bilingual Trainer

Position Type: Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry‑leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award‑winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership.

Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Trainer is primarily responsible for delivering training (virtual and in‑person) to new and existing operational employees. They support the design, development, and organization of various training materials and programs. They conduct training needs assessments to identify learner requirements, monitor learner progress from delivery through testing and evaluation, and share results with leaders to ensure training effectiveness and measurable success. They foster an engaging, interactive and creative learning environment by using blended methodologies, including virtual instructor‑led training, self‑directed e‑learning modules, interactive case studies, knowledge‑based assessments, simulations, hands‑on production activities.

• Deliver end‑user (in‑person, virtual or hybrid) training for Operations teams through various learning instructional methods (eLearning, instructor‑led, collaborative, blended), primarily via virtual platforms and in person, as required by business needs.
• Apply adult‑learning principles to support learner engagement, retention, and skill development.
• Provide ongoing support to learners during and after training to reinforce desired learning outcomes.
• Offer individualized coaching and guidance throughout and following training sessions.
• Provide constructive and timely feedback to support performance expectations.
• Ensure participant engagement and foster a respectful, inclusive, and effective learning environment.

• Validate course design, including content relevance, flow, and instructional style.
• Test and review new learning modules (e‑learning, assessments, exercises) and provide feedback.
• Support the Training Modernization project by contributing to timeline negotiations, project goals, and ensuring deadlines and service standards are met.

• Facilitate quizzes, practical assessments, and knowledge checks to evaluate learning effectiveness.
• Monitor and document learner performance, progress, achievements, and development needs.
• Communicate training outcomes, attendance, and required follow‑up actions to leadership.
• Coordinate and evaluate LMS‑based knowledge assessments and adapt training strategies as needed.
• Assess hands‑on competencies through direct observation and review of recorded sessions.
• Generate, analyze, and share key LMS reports on a consistent basis.
• Review post‑training surveys, performance trends, and KPIs to recommend curriculum enhancements.

• Conduct training needs analysis by collaborating with staff and leadership.
• Provide leaders with scheduled learner progress reports, including results, observed behaviors, and recommendations.
• Ensure learner system access profiles are complete and active prior to onboarding.

Diploma or degree in Education, HR, Adult Learning, or related field.

Minimum 2 years…