Senior Customer Relations Trainer

Position: Collectors Senior Customer Relations Trainer
Drive training efficiency and excellence as a Senior Customer Relations Trainer at Collectors in Santa Ana, CA. You'll be onsite five days a week, focusing on training delivery and program design for a diverse workforce.

As part of the PSA Customer Relations team, your role emphasizes organizing and executing training sessions for both new hires and current staff. You will aid in onboarding, curriculum development, and cross-departmental collaboration. Your input will be critical in optimizing training content for various employees, and you will utilize modern training methods to enhance retention and learning.

Key Responsibilities:

• Facilitate training sessions for various employee groups

• Develop and implement annual training programs

• Maintain communication with fellow trainers and team members

• Anticipate and develop training curriculums

• Recommend improvements to current training processes

Requirements:

• B.S. or B.A. in a relevant field preferred

• 2-4+ years of training experience

• Strong written and verbal skills

• Familiarity with modern training methods

• Detail-oriented with excellent project management

Enhance employee skills and knowledge through innovative training programs at Collectors.
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