Learning Solutions Specialist - Hybrid; Ontario

Job Category: People and Culture-HR

Requisition Number: LEARN
003198

• Posted :
  September 28, 2026
• Full-Time
• Hybrid

Showing 1 location

Position Type: Full Time

Department: People & Culture

Work Arrangement: Remote

Work Hours: Monday to Friday
-standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Our core capabilities include
Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Learning Solutions Specialist, PSP is responsible for the design, development, and implementation of learning programs that support skill development, knowledge, and performance of team members working within our Patient Support Program (PSP) division. This includes but is not limited to new hire training, program launches, and other identified training initiatives.

The Learning Solutions Specialist, PSP will work closely with the Patient Programs leadership team and other strategic partners to develop and deliver training that helps drive successful business outcomes.

A Day in the Life (What you will do here):

• Design, develop and facilitate training sessions that support the PSP workforce including but not limited to:
  Case Managers, Administrative Assistants, Supervisors, Program Managers and other related roles within PSP as required
• Work closely with Subject Matter Experts (SMEs) to gain in-depth understanding of the PSP content and knowledge
• Utilize Work Instructions and SOPs, to create learner friendly materials
• Deliver learning programs via eLearning, instructor-led, VILT, and blended learning solutions
• Optimize current LMS to host learning modules and create blended and self-guided learning programs
• Complete training needs analysis, identifying areas for improvement and knowledge gaps; create learning solutions that close the gap and address the needs of the business
• Evaluate current and future learning programs (Level 1-3 Evaluations) to determine effectiveness of the programs
• Consistently review learning programs and materials with a continuous improvement mindset
• Coordinate onboarding training with the Learning Solutions Coordinator, QA and PSP leaders
• Provide feedback to managers on new hire performance
• Assist in managing and creating content for the L&D Page
• Manage multiple competing priorities to meet tight deadlines
• Optimize training processes for efficiency
• Other duties as assigned by your manager

What you need to ensure you are set up for success:

• Bachelor’s Degree in Business, Human Resources, Adult Education/Curriculum Development, or equivalent experience is preferred
• Patient Support Program experience with knowledge of private and public reimbursement structure, systems, and process is considered an asset
• Knowledge of adult learning principles and training best practices
• Advanced ability to learn and understand new content, systems and processes
• Excellent presentation and facilitation skills
• Knowledge and experience with various instructional design methodologies, designing robust training programs from scratch
• Experience with Microsoft Office and various learning authoring tools;
  Articulate 360 (Storyline, Rise, etc.), Canva,…