Bell – Product Support Expert

We’remore than aviation experts,we’repioneers. We challenge what’spossible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you.

The Bell Product Support Engineering (PSE) team delivers comprehensive technicalassistanceto Bellaircraftowners, operators, and maintainers worldwide. Theirexpertiseensures safe and efficientaircraftmaintenance and operation. In addition to supporting external customers, the PSE team collaborates with various internal departments, offering technical guidance and sharing customer feedback to drive product improvements. They activelydisseminatetechnical updates through industry conferences and, when necessary, provide onsite support to address specific needs.

• Respond to and manage incoming customer calls and email inquiries with professionalism and efficiency.
• Interpret, transfer, and address customer requests using computer programs, technical publications, and other support tools.
• Adhere to department operating procedures to deliver exceptional front-line customer service.
• Provide constructive feedback on daily operating procedures and recommend revisions to enhance departmentobjectivesand customer satisfaction.
• Work closely with various departments within Bell to ensure customers receiveoptimalsolutions and services.
• Develop and execute inspection, maintenance, troubleshooting, repair, and overhaul functions for Bell helicopters in alignment with industry-leading standards.
• Represent Bell Textron Canada at conferences and special events,showcasing professionalism and technicalexpertise.
• Build and nurture positive relationships with both internal and external customers to foster trust and long-term collaboration.

• Aircraft Maintenance Engineer Licenceor International Equivalencies
• Experienceaccordingtolicense:
• M orS :
  
  Field experience and/orexpertisein helicopter operation is required
• E :
  
  Experienceonaircraftelectrical/avionic systems is required.
• Working knowledge of domestic and / or international governing aviation agencies
• Ability to interpret engineering design drawings and specifications
• Working knowledge of MS Windows and MS Office, and aptitude forproficiencyin other software
• Excellent written and verbal communication skills in English. Knowledge offrenchisrequired. All other language isan asset.
• Team player andmaintainsgood relations
• Ability to work in a fast-paced, customer-focused environment.
• Flexibility in scheduling and availability to meet customer needs.
• Availability to travel outside the countryapproximatively 5%.

Any other combination of schooling and experiencedeemedequivalent may be considered.

• Group benefits plan and Healthcare online service
• Retirement savings plan
• Average of 13 holidays/floating days
• Possibility of banking overtime in compensated time up to40 hoursper year
• Educationalassistanceprogram
• Reimbursement program for fitness fees
• Employee and Family Assistance Program

Don’tmiss the chance to join a diverse, inclusive environment where you feel a sense of belonging.

As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take usabove and beyond flight.

Bell Textron Canada Lteeadheres to the principles of Employment Equity.

We welcome applications from women, aboriginal peoples, visibleminoritiesand people with disabilities.

People with disabilities may receive assistance with the screening and selection process, if they wish.