Credit & Collections Supervisor

Description

Credit & Collections Supervisor

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track

• Leverage your current skills while developing new skills

• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Credit & Collections Supervisor. As a Credit & Collections Supervisor, you will lead collections employees in collecting revenues generated from the customers within their assigned area and ensuring compliance with Sunbelt’s policies and procedures. You will also ensure the escalation of issues to Credit & Collections leadership for handling.

DUTIES AND RESPONSIBILITIES:

Responsible for day-to-day direction of the collection team; provide training to team members; monitor work expectations of collectors through regular checks; guide collectors on alternative/creative methods of collecting
Facilitates the flow of communication with the Field Support Team and across other teams as necessary
Handles at-risk and escalated accounts
Able to identify risk accounts and collection status through account reviews and escalate as necessary
Answers incoming customer calls
Makes lien notice recommendations to Team Leader, Field Collections Support
Participates in monthly calls to inform department of at-risk accounts
Supports Collections team as backup by cross training on multiple functions
Supports Credit Supervisor in monthly update meetings
Performs other duties as assigned by Credit Supervisor

QUALIFICATIONS:

3-5 years collection experience, preferably in business to business collections
Previous experience with a complex regional or national company with multiple locations
Knowledge of the general credit process and analysis of accounts-at-risk
Extensive knowledge of fair debt and collection management; strong knowledge of state commercial laws and knowledge of legal lending methods
Experience guiding large teams (10+ employees) on a day-to-day basis
Commitment to excellent customer service; professional phone etiquette
Excellent written and verbal communication skills, with all functions of the organization (specifically Sales)
Ability to handle dispute resolution, including irate/dissatisfied customers

Experience with Microsoft Excel or other spreadsheet application
Comfortable working with and influencing senior management
Developed negotiation skills

Preferred Qualifications:

Equipment rental industry experience preferred
Relevant credit and collections certification
Previous experience with lien process

The above description covers the primary duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: