USC Patient Access Liaison II

Position: USC Patient Access Liaison II Role
Elevate the patient experience at USC as a Patient Access Liaison II. This role emphasizes scheduling, communication, and insurance verification in a dynamic healthcare setting.

As a trusted point of contact, you will manage patient inquiries and appointment scheduling for USC’s Health Sciences Campus. This position calls for strong customer service skills and a meticulous approach to data management. Uphold high standards of professionalism while navigating a multi-channel communication system to ensure patient needs are met flawlessly.

Key Responsibilities:

• Answer and screen communications in a timely manner

• Schedule and confirm initial and follow-up appointments

• Maintain patient records and perform data entry tasks

• Verify insurance coverage and inform patients of costs

• Collaborate with healthcare professionals for coordinated care

Requirements:

• High school diploma or equivalent

• At least two years of relevant experience in healthcare or customer service

• Strong verbal and written communication skills

• Demonstrated ability to multitask in a busy environment

• Familiarity with HIPAA compliance preferred

Join USC in enhancing patient access and satisfaction through effective communication and scheduling expertise.
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