Field Nurse Case Manager - Western BC​/AB​/MB

Field Nurse Case Manager - Western Canada (BC/AB/MB)

Job Category : Patient Support Programs

Requisition Number : FIELD
003085

• Posted :
  July 31, 2026
• Full-Time

Showing 1 location

Virtual BC
Virtual British Columbia
120 Valleywood Dr
Markham, ON , CAN

Virtual BC
Virtual British Columbia
120 Valleywood Dr
Markham, ON , CAN

Virtual AB
Virtual Alberta
120 Valleywood Dr
Markham, ON , CAN

Virtual AB
Virtual Alberta
120 Valleywood Dr
Markham, ON , CAN

Work Arrangement: Hybrid

Work Hours: Monday to Friday - within hours of 8:00am - 6:00pm PST

Travel Required: Yes - within assigned geographic region up to 75% to support clinics

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Our core capabilities include
Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Field Nurse Case Manager (FNCM) is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by Sentrex Health Solution. The FNCM is responsible for managing all aspects of program support and may act as a primary point of contact to their assigned health care providers (HCP) and ensures patients are provided easy access to the support program and to their drug therapy.

In addition, FNCM will assist the prescribing physician to complete patient enrolment; including on-site visits to the physician office to gather all pertinent and appropriate information to complete the necessary forms in a concise, organized and professional manner.

This is a field‑based role, with most of the time spent traveling to and working directly at clinics throughout the assigned geographic region.

A Day in the Life (What you will do here):

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy. disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Work directly with the care navigator…