Patient Support Caseworker

Position: Patient Support Caseworker at Cencora
Make an impact on health outcomes as a Patient Support Caseworker s full-time role focuses on reimbursement processes and support for patient services across Canada.

Cencora is seeking a Caseworker for its Innomar Strategies team, dedicated to enhancing reimbursement efficiency and patient provider support. The ideal candidate will have 2+ years of experience in reimbursement or healthcare support, with a solid understanding of patient services and documentation management. This role requires effective communication with stakeholders to ensure streamlined workflows and successful case resolutions.

Key Responsibilities:

• Assist in reimbursement processes for timely support

• Coordinate benefits documentation and case follow-ups

• Resolve routine reimbursement issues effectively

• Maintain accurate case and reimbursement records

• Monitor reimbursement trends for proactive resolutions

Requirements:

• High School Diploma/GED or equivalent experience

• 2+ years in reimbursement or patient services

• Preferred certification in reimbursement support

• Strong communication skills for stakeholder alignment

• Ability to contribute to continuous process improvements

Elevate patient support services by expertly managing reimbursement tasks at Cencora.
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