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Patient Support Caseworker
Job Description & How to Apply Below
Join Cencora as a Patient Support Caseworker focused on improving patient outcomes in Canada. This full-time role emphasizes telephone support and effective case management in the pharmaceutical sector.
In this role, you will oversee patient and provider support through adherence to case management protocols and compliance programs. Your key responsibilities will include managing outbound calls, conducting clinical monitoring, and collaborating with healthcare providers. Cencora seeks dedicated candidates with previous customer service experience and strong organizational skills to excel in this supportive position.
Key Responsibilities:
• Manage project cases and maintain protocol adherence
• Conduct telephone support for healthcare professionals
• Administer patient follow-up and adverse event reporting
• Document activities in relevant databases
• Participate in training workshops for ongoing professional development
Requirements:
• Minimum one year in customer service required
• Two-year associate's degree or related experience
• Bilingual (French/English) preferred
• Strong communication and leadership skills
• Familiarity with Microsoft applications
Utilize your skills in case management and patient support to help shape healthier futures at Cencora.
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