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WFM Analyst — Hybrid
Job in
Laval, Province de Québec, H0A, Canada
Listed on 2025-12-30
Listing for:
Intact
Full Time
position Listed on 2025-12-30
Job specializations:
-
IT/Tech
Data Analyst, IT Business Analyst, Business Continuity -
Business
Data Analyst, Business Continuity
Job Description & How to Apply Below
A leading insurance firm in Quebec, Canada is seeking a Workforce Management Analyst to ensure operational efficiency in contact centers. The ideal candidate will monitor service levels, make real-time adjustments, and communicate effectively with stakeholders. With a focus on analytics, this role requires proficiency in Excel and reporting tools like Power BI. An understanding of contact center dynamics and bilingualism in French and English are also essential.
This position offers a hybrid work model with various employee benefits.
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