Position
Description:
The selected candidate will join a dynamic team working on a major modernization project for printing systems. You will be part of a motivating environment where you can rely on the expertise and collaboration of experienced colleagues. We offer an innovative work setting that leverages the latest printing and document‑management technologies, while allowing you to develop your expertise within a large‑scale project that will have a direct impact on the efficiency of citizen services.
Your future duties and responsibilities:
- Respond to Level 2 support calls related to the IT equipment used at the client’s site.
- Analyze and identify the root cause of issues.
- Escalate Level 3 cases to software and/or technical specialists.
- Document all interventions in the support system (Service Now).
- Forward calls to suppliers when required.
- Ensure follow‑up on interventions with stakeholders, clients, and suppliers.
- Maintain the inventory and repair records for all types of Mini‑Terminal devices.
- Initiate billing notices to the administrative department when needed (Mini‑Terminals).
Required qualifications to be successful in this role:
- Availability to work on a rotating schedule covering 24/7 operations.
- Excellent communication skills in both French and English, spoken and written.
- Diploma of Vocational Studies (DEP) or College Studies (AEC/DEC) in IT, electronics, computer support, or a related field.
- One year of experience in technical support, ideally in a multisite environment or supporting external clients.
- Experience diagnosing and resolving issues related to IT hardware (printers, terminals, peripherals, etc.).
- Experience using a ticketing system (e.g., Service Now) — a strong asset.
Skills:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search: