Director of Professional Services

Job Description

COMPANY DESCRIPTION :

Our client is a global leader in technology solutions, providing advanced cybersecurity services to clients across multiple industries. They focus on innovation, operational excellence, and delivering strategic security initiatives at scale.

JOB DESCRIPTION :

The Director of Professional Services, reporting to the Senior VP of Global Operations, leads teams delivering cybersecurity solutions to clients. They work with senior leadership to define a strategic vision, optimize processes and pricing, and drive high-impact projects. This multifaceted role requires strong leadership, technical expertise, and business acumen to ensure the successful delivery of services.

TASKS AND RESPONSIBILITIES :

• Leadership & Team Management:
  Lead managers and team leaders, provide mentoring, and oversee budgets and administrative follow-up.
• Strategic Planning:
  Develop and execute plans aligned with organizational goals, monitor market trends, and adapt service offerings.
• Client Relationship Management:
  Understand client cybersecurity needs and ensure services consistently meet or exceed expectations.
• Service Delivery:
  Oversee multiple projects, ensuring high quality and adherence to deadlines.
• Risk Management:
  
  Identify and mitigate project risks while ensuring compliance with standards and regulations.
• Resource Management:
  Optimize personnel, budgets, and tools to maximize efficiency and profitability, providing regular performance metrics.
• Cross-Functional Collaboration:
  
  Partner with sales, operations, and marketing to ensure alignment, support proposals, and deliver integrated client solutions.

Profil

QUALIFICATIONS :

• Over 10 years of progressive senior management experience across multiple sectors, including roles such as Chief Information Security Officer (CISO).
• Relevant professional certifications, including CISSP, CISA, and CISM.
• Expertise in identifying industry trends and translating them into cybersecurity service offerings.
• Extensive consulting experience, identifying opportunities where information security initiatives support clients’ business objectives.
• Deep knowledge of the IT and cybersecurity sectors, with proven leadership across diverse industries.
• Strong business acumen and strategic ability to align current and future offerings with organizational needs.
• Excellent written and oral communication skills in English (French fluency is an asset).
• Bachelor’s or Master’s degree in a security-related field or other relevant discipline is an asset.

Informations contractuelles

WORK CONDITIONS :

• Permanent, full-time position
• 150 000$- to 170 000$ based on experience & 10 to 15 % bonuses / yearly
• Remote work, with some traveling once a month in North America or Europe
• Group insurance fully covered by the employer
• 5 weeks of vacation (including 1 week during the holiday season)
• 12 statutory holidays plus 8 personal days
• RRSP available (employee contribution only, no employer match)

Note :
The masculine is used to lighten the text without prejudice to the feminine form.

ANY QUESTIONS ABOUT THIS ROLE?

Contact the assigned recruiter (see at the top right of the page)

Check the contact information of our team here.

Requirements
COMPÉTENCES RECHERCHÉES :
Plus de 10 ans d’expérience à des postes de direction à responsabilités croissantes dans divers secteurs (Directeur de la sécurité de l’information, RSSI). Certifications professionnelles pertinentes (CISSP, CISA, CISM, etc.). Expérience dans l’identification des tendances du secteur et leur application au développement d’offres de services en cybersécurité. Plus de 10 ans d’expérience en conseil, notamment dans l’identification d’opportunités où des initiatives ou programmes de sécurité de l’information contribuent à la réalisation des objectifs d’affaires des clients.

Excellente connaissance du secteur des technologies de l’information et de la cybersécurité, avec une expérience confirmée à des postes de direction dans différents secteurs. Sens des affaires et capacité stratégique à aligner les offres actuelles et futures aux besoins des entreprises du groupe. Excellentes aptitudes en communication écrite et orale en anglais (la maîtrise du français est un atout). Baccalauréat ou maîtrise dans une discipline liée à la sécurité ou dans un domaine pertinent constitue un atout.