WebMethods Support Consultant

We are:
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000
* people across 24 countries, ATCs will provide our clients with seamless access to industry insights and innovative technology solutions.
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people
For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.

You Are:

A web Methods Support consultant and the job involves maintaining and troubleshooting the web Methods platform, resolving technical issues, and ensuring the performance and availability of integration solutions.

Responsibilities:

• Troubleshooting and support:
  Diagnose and resolve technical problems with web Methods integration solutions, and provide ongoing support for existing applications.
• Platform maintenance:
  Manage the deployment of web Methods packages to different environments, and perform regular system maintenance and upgrades.
• Monitoring and performance:
  Monitor system performance, identify and resolve issues affecting availability or capacity, and tune platforms for optimization.
• Deployment and release:
  Implement and validate code and configuration changes across various environments (e.g., DEV, QA, PROD).
• Root cause analysis:
  Perform root cause analysis for recurring incidents and implement permanent fixes to improve stability.
• Documentation:
  Create and maintain technical documentation, including standard operating procedures and support articles.
• Collaboration:
  
  Work with developers, business users, and other internal teams (e.g., database, network) to ensure seamless integration and resolve issues.
• On-call support:
  Participate in a 24x7 on-call rotation to provide after-hours production support.
• This role requires being in the local office 2-3 days per week.

Basic Qualifications:

• Bachelor’s degree in computer science or related field.
• Over 5 years of expertise in the following areas:
  • Hands-on experience with web Methods Integration Server, Trading Networks, and Broker / Universal Messaging. Operating systems:
    Experience with Linux or Unix environments.
  • Databases:
    Basic SQL and database troubleshooting skills, particularly with Oracle. Integration protocols:
    Familiarity with B2B/EDI protocols (AS2, FTP, SFTP) and web services (REST, SOAP).
  • Tools:
    Experience with monitoring tools like Splunk or Dynatrace, and ticketing systems like Service Now or JIRA.

• Problem-solving:
  Strong analytical and problem-solving abilities.
• Communication:
  Good communication and collaboration skills

• English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement

IMPORTANT before applying for a job internally:

• Review this application criteria.

• You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.
• If you apply and are selected for a job at a higher level, it will be offered at…