IT Service Operations Leader Enhanced Governance and Reporting

Position: IT Service Operations Leader for Enhanced Governance and Reporting
Join the forefront of IT service excellence. Manage operations governance, enhance processes, and lead a dedicated team under a hybrid work structure.

As the IT Service Operations Manager, your role is pivotal in ensuring that service delivery aligns with the highest standards. You will oversee performance management, foster team development, and maintain crucial vendor relationships. Your efforts will drive operational improvements and streamline reporting initiatives, ensuring effective process utilization.

Key Responsibilities:

• Govern operational processes across service providers

• Manage daily activities of the IT operations team

• Enhance reporting and initiate process gap analyses

• Collaborate on service level agreements and contracts

• Build awareness of dependencies and interfaces for service delivery

Requirements:

• Bachelor’s or equivalent in Information Technologies

• Minimum of 10 years in IT fields required

• Excellent leadership and communication capabilities

• Strong ITIL knowledge essential

• Proficient in both French and English preferred

Embrace this opportunity to leverage your experience, enhance IT operations, and drive team success in a hybrid environment.
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