Job Description & How to Apply Below
Queen's Park Ontario Provincial Government, Canada | Posted on 04/07/2026
Job DescriptionPosition:
IT Operations Support Specialist
Location:
Toronto, ON (onsite)
Job #: RQ10929
Duration: 12 Months
Role Overview
The Systems Administrator / Operations Support Specialist provides day‑to‑day operational and technical support, serving as a first point of contact for client issues. This role requires strong service management practices, technical troubleshooting skills, and the ability to collaborate effectively with cross‑functional technical teams.
Key Responsibilities
- Provide daily, ongoing first‑point‑of‑contact support to clients through a ticketing system or other established support mechanisms.
- Prioritize regularly scheduled support activities alongside urgent, unscheduled support requests with a high level of responsiveness and time sensitivity.
- Act as a liaison between users and internal technical teams, including database, system, network, privacy, security, and software subject matter experts.
- Triage support tickets to appropriate subject matter experts for resolution, ensuring all tickets are accurately categorized for reporting purposes.
- Assist with the distribution of client application communications by interfacing with business subject matter experts.
- Identify connectivity issues and assist in troubleshooting and root‑cause analysis.
- Follow established service management processes and identify opportunities for continuous improvement.
Skills and Experience Requirements
Public Sector Experience
- Minimum 2+ years of experience working in the healthcare industry.
- Knowledge of personal health information protection legislative requirements and how they apply to the development and maintenance of healthcare systems containing personal health information.
Technical Skills
- Minimum 2+ years of experience providing Tier 1 technical support.
- Technical certifications such as A+, ITIL Foundation, or equivalent ITIL experience.
- Technical knowledge of Windows and Linux servers, operating systems, and supporting technology infrastructure.
- Experience supporting enterprise applications, workforce management systems, financial management modules, virtualization platforms, and directory services (e.g., account creation and access management).
Service Management Skills
- Knowledge of IT Service Management processes with 2+ years of experience supporting remote clients.
- Hands‑on experience triaging, prioritizing, categorizing, and resolving service requests, incidents, and problem tickets.
Management and Communication Skills
- Proven ability to build strong and effective working relationships.
- Strong interpersonal, verbal, and written communication skills.
- Excellent customer service skills, including tact and diplomacy when managing client needs.
- Strong analytical, problem‑solving, and decision‑making capabilities.
- Ability to apply active listening skills to support effective issue resolution.
- Motivated, flexible, and creative team player with strong multitasking abilities and a proven track record of meeting strict deadlines.
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