Solutions Engineer,Spacetime Onboarding Job Laval area,Province de Québec Canada,IT/Tech

Solutions Engineer, Spacetime Onboarding

Aalyria is a leading technology company that supplies laser communications technology and temporospatial software-defined networking platforms to the aerospace industry. With technology acquired from Google, Aalyria is at the forefront of innovation in satellite and airborne mesh networks, as well as cislunar and deep-space communications. We are revolutionizing the orchestration and management of planetary mesh networks using any radio or optical spectrum, any orbit, and any hardware across land, sea, air, and space.

Role Overview :

As an Integration Specialist for Spacetime Customer Onboarding, you will be responsible for supporting customers in the successful evaluation and initialization of Spacetime. You will work closely with customers to gather the necessary information and translate it into the appropriate fields within Spacetime's APIs, which are based on gRPC and protocol buffers. Additionally, you may perform the necessary configuration work within Spacetime to initialize the customer's instance.

Your role will play a vital part in ensuring a seamless onboarding experience for customers and facilitating the integration of their specific requirements into Spacetime.

Key Responsibilities:

Collaborate with customers to understand their specific requirements and desired outcomes
Gather information such as the motion of mobile terminals, ephemerides of satellites, antenna radiation patterns, RF channels and bandwidths, C/N+I thresholds, ground segment network topology, Layer 2 and Layer 3 protocols, ground station coordinates, SLAs, and more
Translate customer-provided information into the appropriate fields within Spacetime's open APIs (based on gRPC and protocol buffers) writing code to automate the steps in any of Golang, Java, C++, or Python.
Perform the necessary configuration work within Spacetime to initialize the customer's instance, if required
Work closely with the engineering and customer success teams to address any technical challenges or requirements during the onboarding process
Provide technical support and guidance to customers during the evaluation phase, ensuring a smooth transition into using Spacetime
Document and communicate customer-specific configurations and requirements to internal teams

Required Qualifications:

Strong understanding of networking and communications technologies
Proficiency in gRPC and protocol buffers
Excellent communication and interpersonal skills to effectively collaborate with customers and internal teams
Detail-oriented with the ability to gather and interpret complex technical information accurately
Strong problem-solving skills to address technical challenges during the onboarding process
Ability to manage multiple customer engagements simultaneously
Familiarity with satellite orbits, wireless communications, antenna types, and networking essentials is a plus

Preferred Qualifications:

Strong understanding of networking and communications technologies
Proficiency with gRPC and protocol buffers
Excellent communication and interpersonal skills to effectively collaborate with customers and internal teams
Detail-oriented with the ability to gather and interpret complex technical information accurately
Strong problem-solving skills to address technical challenges during customer onboarding
Ability to manage multiple customer engagements simultaneously
Familiarity with satellite deployment, wireless communications, antenna types, and networking essentials is a plus

What We Offer:

Innovative Environment: Work at a cutting-edge company shaping the future of aerospace communications.
Impactful Work: Directly contribute to critical national security programs and initiatives.
Growth Opportunities: Expand your career with opportunities for professional development and advancement.
Inclusive Culture: Be part of a collaborative, supportive, and inclusive workplace where your contributions matter.
Flexibility: Flexible working arrangements including hybrid remote/in-office schedules.
Compensation and Equity: Competitive salary, comprehensive benefits (401(k), dental, vision, health, life insurance), paid time off, and equity options.

This…