Job Description & How to Apply Below
In this growing role, you will ensure that your team not only meets response and satisfaction goals but also continuously improves their service capabilities. Your leadership will shape the future of client interactions, backed by 2-3 years in managing support teams in a SaaS organization. This is a unique opportunity to create a positive environment focused on client needs and team empowerment.
Key Responsibilities:
• Inspire and develop a team of support professionals
• Streamline ticket management processes for efficiency
• Maintain and report on customer satisfaction KPIs
• Schedule comprehensive team support coverage
• Drive recruitment and onboarding for new talent
Requirements:
• 2-3 years leading a technical support team
• Knowledgeable in HTML, CSS, JavaScript frameworks
• CRM experience, preferably with Salesforce
• Detail-oriented with strong organizational skills
• Commitment to fostering excellent client relationships
Lead your team's path to client service excellence through innovative management and problem-solving strategies.
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