Part-Time IT Support Engineer

Become a key contributor as a Part-Time Desktop Support Engineer in Laval, Quebec. Manage technical support requests effectively while ensuring prompt issue resolution and high-quality customer service in a hybrid environment.

This role combines your IT expertise with your ability to manage user relationships. With 3+ years in IT Infrastructure support, you will resolve hardware, software, and operating system challenges. You will be responsible for maintaining service levels, updating documentation, and delivering desk-side support while adhering to compliance standards.

Key Responsibilities:

• Provide technical support and troubleshoot user issues

• Coordinate with clients and evaluate technical needs

• Maintain documentation and update service systems

• Perform installations and upgrades of IT hardware

• Ensure high customer satisfaction and service levels

Requirements:

• Over 3 years of relevant IT support experience

• A+ certification and one additional certification from Cisco or Microsoft

• Skilled in Windows 10 & 11, Office Suite/O365

• Strong communication and troubleshooting abilities

• Capable of both independent work and team collaboration

Support user needs and enhance IT services in Laval as a Desktop Support Engineer.
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