PCaaS Onsite Support Engineer at HCLTech

Elevate your career as a PCaaS Onsite Engineer with HCLTech, delivering hands-on end-user computing support and ensuring smooth service delivery. Engage with clients on device management and incident resolution to enhance their computing experience.

At HCLTech, the Onsite Engineer role emphasizes experience in desktop support, hardware troubleshooting, and effective communication with stakeholders. You will manage PC/laptop lifecycle activities and asset records while supporting compliance requirements. This position is critical in ensuring seamless service across various client locations.

Key Responsibilities:

• Manage PC/laptop provisioning, deployment, and disposal

• Track asset records and support audit requirements

• Perform OS imaging and device configuration

• Provide onsite support for software and network issues

• Coordinate with vendors for repairs and escalations

Requirements:

• Experience in desktop/laptop support and Windows OS

• Knowledge of ITSM, asset management, and MDM tools

• Strong documentation and communication skills

• Ability to work independently in client settings

• Capacity to manage priorities for global service delivery

Bring your expertise in end-user support to make a significant impact in client technology services at HCLTech.
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