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Job Description & How to Apply Below
Transform customer interactions as a Self-Service & Automation Specialist at Top Hat. Utilize AI and CRM systems to streamline support and improve self-service options for users.
In this unique role, you will seamlessly merge technical support with automation strategies, ensuring customers access solutions quickly and efficiently. Drawing on your 1-2 years of experience in support environments, you’ll innovate workflows, resolve escalations, and enhance training for technical teams, all within a remote-first culture.
Key Responsibilities:
• Experiment with AI workflows to solve customer challenges
• Identify Salesforce workflow enhancements for speed
• Manage technical escalations and update related systems
• Develop training content for offshore technical staff
• Lead knowledge management initiatives for enhanced discovery
Requirements:
• 1-2 years of experience in technical support
• Familiarity with Salesforce backend navigation
• Ability to rewrite complex errors for non-technical users
• Passion for working with AI and managing automation tools
• Logical mindset for building effective workflows
Utilize your technical and automation skills to enhance self-service experiences at Top Hat.
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