Onsite Support Tech II

Job Summary

Provides support to users with all technology related issues including hardware, software, telephony, printers, mobile, etc. Troubleshoot, document, and expand technology related issues. Perform root cause analysis and recommend procedures and controls for problem prevention. Participate in the testing and evaluation of new desktop packages and implements prototypes.

• Support users with all technology related issues and provide one call resolution including ticket generation and maintenance.
• Provide second level support on tasks assigned by Medline IS team.
• Configure, install and support workstations, laptops, printers, tablets, phones and other networked devices.
• Provide telephony support, including phone switch programming and hardware management.
• Interact with other teams to resolve cross team technical issues and projects.
• Assist with purchasing, inventory, and financial transactions for physical and licensed technology.
• Participate in business continuity preparation and testing.
• Perform data backups.

Education

• Associates or Bachelor’s Degree, technical institute degree/certificate, or equivalent work experience.

Relevant Work Experience

• At least 2 years of IT work experience with utilizing basic hardware and software products and problem solving/troubleshooting skills.

Additional

• Experience providing customer service to internal customers.
• Experience with Windows and iOS operating systems.

• Experience processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

For a more comprehensive list of our benefits please .

The anticipated salary range for this position: $26.75 - $38.75 Hourly. The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Medline Industries, LP complies with the Los Angeles County Fair Chance Ordinance for Employees (FCO) and the State of California Fair Chance Act (FCA). In accordance with the FCO and FCA, an applicant’s criminal history will not result in automatic disqualification from employment. Qualified applicants with arrest or conviction records will be considered for employment.