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Senior Technical Specialist in Healthcare

Job in Laval, Province de Québec, H0A, Canada
Listing for: Pockethealth
Full Time position
Listed on 2026-07-21
Job specializations:
  • IT/Tech
    IT Support
Job Description & How to Apply Below
Impact the future of healthcare as a Senior Technical Support Specialist with Pocket Health, where you will directly enhance patients' healthcare journeys. This remote role involves troubleshooting complex software systems that support over 2 million patients.

In this dynamic role, you’ll work at the intersection of support and engineering, addressing escalated issues that affect the reliability of healthcare delivery. You will analyze data and system behavior while fostering cooperation among various departments. Your contributions will be crucial in maintaining the quality of PACS and DICOM workflows across North America.

Key Responsibilities:

• Resolve production issues that affect patient care

• Utilize SQL for data analysis and system validation

• Identify system-level issues beyond basic troubleshooting

• Document processes for future troubleshooting efficiency

• Collaborate on projects related to PACS and system integrations

Requirements:

• 3+ years in supporting database-driven software systems

• Comfort with writing SQL for diagnostics

• Background in business-critical systems is beneficial

Strong communication skills for diverse teams

• Ability to support and analyze complex workflows

Leverage your technical acumen to contribute to vital healthcare improvements, ensuring patients receive the best possible care through innovative solutions.
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Position Requirements
10+ Years work experience
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