Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

The PCaaS Onsite Engineer provides hands-on end-user computing support at client locations, covering device deployment, asset management, build/configuration, incident resolution, and vendor coordination to ensure reliable PCaaS service delivery.

• Manage PC/laptop lifecycle activities including provisioning, deployment, refresh, decommissioning, and disposal.
• Maintain accurate asset records, track allocation/movement, and support audit/compliance requirements.
• Perform OS imaging, software installation, device configuration, and enrollment through tools such as Autopilot/MDM.
• Provide onsite support for hardware, software, and basic network issues while meeting SLA expectations.
• Coordinate with depot, remote support teams, and OEM vendors for rollouts, warranty support, repairs, and escalations.
• Manage incidents/service requests in ITSM tools, document resolutions, and identify recurring improvement opportunities.

• Experience in desktop/laptop support, Windows OS, imaging, and hardware troubleshooting.
• Working knowledge of ITSM, CMDB/asset management, MDM/Intune, Autopilot, and basic networking.
• Strong communication, stakeholder coordination, documentation, and customer service skills.
• Ability to work independently onsite, manage priorities, and support enterprise/global delivery models.

HCLTech is a global technology company with a diverse, inclusive workplace. We work with clients across major verticals and offer opportunities for growth in digital, engineering, cloud, and AI capabilities.

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