B2B Software Technical Operations Expert

Step into the role of Technical Operations Specialist where you bridge product development and operational excellence at a B2B software company. Your technical acumen aids in efficient client service and streamlined processes.

Your primary responsibilities include collaborating with Product Managers and Engineering to provide guidance on client needs. You will analyze workflows and data to propose improvements, ensuring seamless operational function. Supporting internal teams during escalations and problem-solving complex issues will highlight your ability to deliver first-rate service consistently.

Key Responsibilities:

• Conduct API calls and SQL queries to identify issues

• Provide expertise on project feasibility and capacity

• Analyze data to recommend process enhancements

• Triage client bug reports for effective resolution

• Work closely with Product & Engineering for product insights

Requirements:

• Relevant B2B software experience, ideally in IT or e-commerce

• Tech-savvy with excellent Excel and API knowledge

• Strong organizational skills in handling complex tasks

• Effective communication abilities, both written and verbal

• Academic degree or vocational training equivalent

Bring your analytical skills to enhance processes and improve client interactions.
#J-18808-Ljbffr