Job Description & How to Apply Below
Become a Technical Support Engineer at Wisedocs, a leading AI platform for insurance claims. Leverage your skills in a vibrant hybrid working environment focused on technical excellence.
In this role, you'll address complex technical queries, partnering closely with Support Specialists and the engineering team. Your position as a technical investigator will ensure timely solutions while you manage escalated support tickets. Additionally, you’ll contribute to configuration management and aid in customer training, making a direct impact on their success and satisfaction.
Key Responsibilities:
• Triage and resolve Tier 2 escalated support issues
• Document technical and customer interaction insights
• Conduct configuration walkthrough sessions
• Provide structured feedback on recurring issues
• Support Technical Configuration Specialist during builds
Requirements:
• 3+ years in a SaaS technical support role
• Skilled in independently resolving technical problems
• Familiar with JSON and platform-level tooling
• Excellent verbal and written communication
• Experience with documentation in ticketing systems
Leverage your technical skills at Wisedocs to redefine how customers interact with our platform.
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