Customer Support Specialist at Clio

Join Clio’s Customer Support Team in Burnaby, Toronto, or Calgary as a Customer Support Specialist. Leverage your technical skills to support legal professionals using cutting-edge AI technology.

As a key player in a high-performing support team, you will handle inbound inquiries, troubleshoot product issues, and provide coaching to customers. This full-time role offers structured training and opportunities for career growth within Clio. You'll develop expertise in our products while fostering a culture of accountability and empowerment in a hybrid work environment.

Key Responsibilities:

• Handle inbound support requests through phone and chat

• Diagnose and resolve product issues effectively

• Serve as a trusted advisor for customers

• Capture customer feedback for product teams

• Drive personal growth while contributing to team culture

Requirements:

• Bachelor’s degree or diploma, or final semester student

• Excellent communication skills for technical concepts

• Curiosity about law, tech, and AI

• Desire to be part of a high-performing team

• Growth mindset and enthusiasm

Utilize your customer support expertise to empower legal professionals at Clio, a leader in AI technology.
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