Operations and Systems Support Advisor

STATUS: Permanent

JOB POSTING NUMBER: 4464

POSTING PERIOD: From September 29 to October 5, 2026

SALARY: Class 6 – from $79,533.04 to $ / year

SCHEDULE: 33.75 hours per week, DAY; MONDAY to FRIDAY - 08:30 to 16:30

WORKING MODE: Hybrid

WORK LOCATION: Citizen Experience Department - 1333 Chomedey Boulevard, Laval, H7V 3Z3

Under the authority of your immediate supervisor, you act as a super-user and provide operational support for a set of systems and applications in your area of expertise, ensure ongoing training for business users and other process experts in your administrative unit, and coordinate within your department regarding the definition and development of various maintenance, evolution, and transformation needs of the technology solutions for which your department is responsible.

You validate and monitor data integrity and ensure quality and relevance for the systems and application in your area of expertise. You are also required to monitor and coordinate various access requests to the technology solutions you support.

You produce various management reports, feed dashboards, and participate in a range of large-scale projects in the development, integration, and implementation of solutions and technological platforms in your business area.

Finally, you coordinate activities related to business process mapping and participate in their optimization.

• As an expert, advise users of the service regarding the use of systems and applications in your area of expertise.
• Be responsible for the development and modification of various management reports and dashboards to meet recurring or ad-hoc needs. Provide support to users who generate and/or consult certain reports themselves.
• Conduct a preliminary analysis on issues and/or anomalies reported by users of the systems and applications in your area of expertise, propose solutions, make corrections as needed, or solicit the contribution of the Innovation and Technology Service or service providers. Follow up on the resolutions to various issues, problems, and/or anomalies related to business priorities.
• Analyze change requests, modifications, and/or additions to the systems and applications in your area of expertise, propose solutions in support of business processes, and actively participate in testing to ensure the quality of technology solutions from a business and user perspective. Ensure integration and follow up on approved changes, modifications, and additions related to business priorities.
• Coordinate all steering activities and represent your administrative unit regarding maintenance, evolution, and transformation projects of the systems and applications in your area of expertise to ensure optimal performance and operational quality of the systems.
• Participate in design validation workshops with users.
• Validate, analyze, and monitor the integrity and consistency of system data, perform data maintenance activities, make necessary corrections, and ensure appropriate communications with all stakeholders to maintain data integrity and confidentiality and the proper functioning of applications.
• Analyze and coordinate various service requests, access requests to the technology solutions of your service, and needs for computer equipment and software.

• Ensure the maintenance of logging of various actions (addition, removal, deletion, etc.) concerning access and permissions and access to the systems and applications of your service while ensuring compliance with the City's information security policy.
• Act as a consultant on issues concerning work processes, analyze the targeted process, produce the mapping, and submit improvement solutions.
• Coordinate…